FAQs
What is Ankara fabric?
Ankara fabric, also known as African wax print fabric, is 100% cotton cloth known for its vibrant patterns and colors. It’s a popular textile in African fashion, often used for making clothing, accessories, and home décor.
Do you offer custom designs?
Yes, we do! If you have a specific design or style in mind, please contact us with your details, and we’ll work with you to bring your vision to life.
How do I place an order?
You can place an order directly through our website. Simply select the items you want, choose your size and quantity, and proceed to checkout.
What payment methods do you accept?
We accept various payment methods, including M-Pesa, credit/debit cards, Airtel money. All transactions are secure and encrypted for your protection.
Do you ship outside of Kenya?
Currently, we ship within Kenya. However, if you’re outside Kenya and interested in our products, please contact us to discuss international shipping options.
How long does shipping take?
For orders within Nairobi, delivery typically takes 1-3 business days. For other regions within Kenya, it may take 3-5 business days. Please note that shipping times may vary during peak seasons.
Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number so you can monitor the status of your delivery.
What is your return and exchange policy?
We accept returns and exchanges within 7 days of receiving your order, provided the items are in their original condition, unworn, and with tags attached. Custom-made items are not eligible for returns or exchanges. Please contact our customer service team to initiate the process.
How do I care for my Ankara garments?
To ensure the longevity of your Ankara garments, we recommend hand-washing in cold water with mild detergent, avoiding bleach, and drying in the shade to prevent fading. Iron on the reverse side to preserve the fabric’s vibrancy.
Do you offer wholesale options?
Yes, we offer wholesale options for bulk purchases. If you’re interested in becoming a stockist or purchasing in bulk, please contact us for more details and pricing.
How do I know which size to order?
We provide a detailed size chart on each product page. If you’re unsure of your size, you can refer to the chart or contact us for assistance with sizing.
Can I cancel or modify my order after it’s been placed?
If you need to cancel or modify your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but once the order has been processed or shipped, we may not be able to make changes.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately with your order number and a photo of the issue. We’ll work with you to resolve the problem as quickly as possible.
Do you have a physical store?
Currently, we operate exclusively online. However, we occasionally participate in pop-up events and markets. Follow us on social media to stay updated on our upcoming events.
How can I contact customer service?
You can reach our customer service team via email at info@asiliatelier.ke or by phone at +254 702195558. We’re available Monday to Friday from 9 AM to 6 PM.
Ankara fabric, also known as African wax print fabric, is 100% cotton cloth known for its vibrant patterns and colors. It’s a popular textile in African fashion, often used for making clothing, accessories, and home décor.
Do you offer custom designs?
Yes, we do! If you have a specific design or style in mind, please contact us with your details, and we’ll work with you to bring your vision to life.
How do I place an order?
You can place an order directly through our website. Simply select the items you want, choose your size and quantity, and proceed to checkout.
What payment methods do you accept?
We accept various payment methods, including M-Pesa, credit/debit cards, Airtel money. All transactions are secure and encrypted for your protection.
Do you ship outside of Kenya?
Currently, we ship within Kenya. However, if you’re outside Kenya and interested in our products, please contact us to discuss international shipping options.
How long does shipping take?
For orders within Nairobi, delivery typically takes 1-3 business days. For other regions within Kenya, it may take 3-5 business days. Please note that shipping times may vary during peak seasons.
Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number so you can monitor the status of your delivery.
What is your return and exchange policy?
We accept returns and exchanges within 7 days of receiving your order, provided the items are in their original condition, unworn, and with tags attached. Custom-made items are not eligible for returns or exchanges. Please contact our customer service team to initiate the process.
How do I care for my Ankara garments?
To ensure the longevity of your Ankara garments, we recommend hand-washing in cold water with mild detergent, avoiding bleach, and drying in the shade to prevent fading. Iron on the reverse side to preserve the fabric’s vibrancy.
Do you offer wholesale options?
Yes, we offer wholesale options for bulk purchases. If you’re interested in becoming a stockist or purchasing in bulk, please contact us for more details and pricing.
How do I know which size to order?
We provide a detailed size chart on each product page. If you’re unsure of your size, you can refer to the chart or contact us for assistance with sizing.
Can I cancel or modify my order after it’s been placed?
If you need to cancel or modify your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but once the order has been processed or shipped, we may not be able to make changes.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately with your order number and a photo of the issue. We’ll work with you to resolve the problem as quickly as possible.
Do you have a physical store?
Currently, we operate exclusively online. However, we occasionally participate in pop-up events and markets. Follow us on social media to stay updated on our upcoming events.
How can I contact customer service?
You can reach our customer service team via email at info@asiliatelier.ke or by phone at +254 702195558. We’re available Monday to Friday from 9 AM to 6 PM.